Arrival Time

Importance of Timeliness: To ensure a smooth and efficient installation of your new in-car entertainment system, we kindly request that you arrive on time for your scheduled appointment. Our installation process is thorough and includes quality checks to guarantee everything functions as intended. We take pride in our work and won't release your car until we are fully satisfied with the installation, and you are too.

Why Timeliness Matters: Arriving at your designated time allows us to:

• Finalize any necessary research on your vehicle.
• Complete the installation process.
• Assess the quality of the installation and make any necessary adjustments.
• Perform any required maintenance on the system.
• Install any firmware upgrades needed.

Additionally, when you return to pick up your vehicle, we'll provide a detailed overview of the new system's features, discuss the warranty, and inform you of any issues encountered during installation.

Pre-Installation Vehicle Condition: To avoid misunderstandings, the condition of your vehicle upon arrival will be documented, and any existing damages will be noted. This ensures clarity regarding the origin of any potential damages observed after the installation.

Our Commitment: Our goal is to provide a seamless experience for you. If any complications arise during the installation, we'll promptly inform you. To ensure the highest quality, we may request additional time, particularly if unforeseen challenges occur. We recommend scheduling morning appointments to allow sufficient time for the installation and any unexpected delays.

Benefits

Your Benefit, Our Benefit: At Iceboxauto, our mission is to deliver high-quality aftermarket head units at competitive prices without the hassle of ordering from abroad. To achieve this, we implement a rigorous quality control process during installation.

This thoroughness ensures that both you and we are satisfied with the final product. We won't let your vehicle leave until we're confident in the quality of our work.

Waiting Period

Patience During Installation: Installing a new in-car entertainment system can be complex, especially if your vehicle has had previous modifications, missing components, or other complications. We ask for your patience as we work diligently to complete the installation to our high standards.

We recommend allowing ample time for the installation, as quality work cannot be rushed. This may mean a longer wait, but we believe that delivering a properly installed and fully functional system is worth the time invested.

Rules

Guidelines for a Smooth Installation:

• Leave Your Car with Us:
  While we work on your vehicle, we recommend you explore nearby amenities at Croft Retail Park, such as:

  • Costa Coffee: Enjoy a coffee while waiting.
  • Odeon Cinema: Catch a movie and relax.
  • Pure Gym: Fit in a workout.

• Remain Outside the Vehicle:
  For safety and efficiency, we request that you stay outside the vehicle during installation. Our technicians need space to work without distraction or interference.

• Customer Communication: If you have any questions or concerns at any point—before, during, or after installation—please do not hesitate to ask. We want to ensure your experience is positive and that any issues are addressed promptly.

Customer Disclaimer

• Our Commitment to Quality: At Iceboxauto, we are committed to providing high-quality installation services. While we take every precaution to protect your vehicle's interior and components, we cannot guarantee that no damage will occur, especially with non-OEM (Original Equipment Manufacturer) parts.
• Insurance and Liability: We advise all customers to ensure they have appropriate insurance coverage for their vehicle, as we are not liable for damage to any non-OEM items or parts that were not disclosed prior to installation. Please inform us of any special modifications or custom parts in your vehicle that might affect our work.
• Handling Non-Standard Parts: We are not responsible for damages to custom or aftermarket parts during the installation process. Additionally, if previous modifications in your vehicle hinder our work, we will contact you to discuss how to proceed.
• Post-Installation: Upon completion of the installation, the full service charge is due. If any issues arise after you leave our premises, please contact us immediately so we can address them. Depending on the issue, we may require you to schedule another appointment to resolve it. All Installation charges are final and are non-refundable.
• Responsibility for Personal Belongings: We are not responsible for any personal belongings left in the vehicle during the installation process. Please check your vehicle before leaving to ensure all your items are accounted for.
• Refund and Additional Charges: All installation charges are final once you leave our premises. If additional work is needed due to unforeseen complications or non-standard parts, further charges may apply. We will always discuss these with you beforehand to ensure transparency.
• Third-Party Installations: We are not responsible for issues arising from installations performed by other auto electricians. Any problems with third-party installations, advice, or work must be addressed with the respective company.
• Resolving Issues: We understand that mistakes can happen. Our priority is to resolve any issues promptly and to your satisfaction. Please bring any concerns to our attention as soon as possible, and we will work with you to correct them.
• SIM Card Installation Notice: If your new unit requires a SIM card, please bring it with you and provide it to us before the installation begins. Some units require the SIM card to be installed directly into the back of the unit, and not all units come with a dongle. If we are not informed in advance, we may not be able to install the SIM card after the installation is completed. Your cooperation helps us ensure a smooth and complete setup of your in-car entertainment system.

Non-Standard Parts and Liability

• Handling Custom or Non-Standard Parts: If your vehicle contains custom or non-standard parts, such as aftermarket trim, we will take all reasonable precautions to avoid damage. However, if we are unable to remove or work around these parts without potentially causing damage, we may proceed with the work at your discretion, and additional charges may apply depending on the complexity and amount of work already completed.
• Liability for Non-OEM Parts: We cannot assume liability for damage to any non-OEM (Original Equipment Manufacturer) parts during installation. Since these parts may interact unpredictably with our work, we encourage customers to inform us of any modifications or customizations in advance.
• Impact of Previous Modifications: If previous modifications or repairs to your vehicle affect our ability to perform the installation, we will contact you to discuss the best course of action. We are not responsible for any disruptions or additional work needed due to pre-existing conditions or non-standard installations.

Payment and Issue Resolution

• Payment Terms: The full payment for the installation is required upon completion of our work. If you encounter any issues with our installation, please notify us immediately so we can address them as promptly as possible.
• Handling Installation Issues: Should any issues arise with the system or its installation, we will inform you promptly. Some issues may require communication with the product manufacturers, which could necessitate a return visit to resolve. We will work with you to ensure your vehicle meets an acceptable standard before you leave, which may involve temporarily re-installing the old unit or leaving some accessories partially installed, such as cameras.

Customer Responsibilities

• Personal Belongings: We cannot be held responsible for any personal belongings left in your vehicle during the installation process. Please ensure you have removed all valuables and personal items from the vehicle before leaving it with us.
• Finality of Installation Charges: All installation charges are final once you leave our premises. Should additional work be required due to unforeseen issues, further payment may be necessary. We will discuss these costs with you beforehand to ensure transparency and agreement.
• Unexpected Work and Additional Costs: If the installation requires unanticipated work, particularly relating to non-OEM parts or previous modifications, additional charges may apply based on the complexity and scope of the work needed. We will communicate these details to you as soon as they are identified.

Third-Party Installations and Aftercare

• Third-Party Installations: We are not responsible for any issues resulting from installations performed by other auto electricians. Any problems related to damage, incorrect installation, or advice from other companies must be addressed with those respective parties.
• Post-Visit Issue Resolution: If you encounter any issues after leaving our premises, we cannot guarantee a same-day resolution due to varying degrees of complexity and workload. We may require you to schedule another appointment for a thorough diagnosis and resolution.
• Contact Us: If you have any questions or need further clarification about our policies, please don't hesitate to contact us. We're here to help and ensure you have a great experience with Iceboxauto.

Other

• Data Privacy and Security: If your installation involves setting up systems that collect or store personal data (e.g., navigation history, media preferences), reassure customers that their data will be handled securely and in compliance with relevant data protection regulations.
• Post Installation Support and Assistance: After installation, we offer ongoing support for any questions or issues that may arise. If you encounter any problems with your new system, please contact us, and we'll be happy to assist you.
• Compatibility with Existing Systems: While we strive to ensure that new installations work seamlessly with your existing systems, we cannot guarantee compatibility with all third-party devices or systems. If you have concerns about compatibility, please discuss them with us prior to installation.
• Feedback and Reviews: We value your feedback and encourage you to leave a review or share your experience with us. Your input helps us improve our services and continue to provide high-quality installations.